Turnaround time is the amount of time elapsed from the end of a service appointment to the time of service completion.
• Standard Order (48 hrs - 72 hrs) Included for free.
• Rush Order (24 hrs or less) Additional $9.97 fee.
Have a Question? Want a Suggestion? Call Us!Toll Free +1 (800) 971-3014
A Closer Look at the Process
You fill out our online booking form and purchase the services you would like online.
We arrive at the property
and complete the services
We edit the content ordered
and deliver it to you via
I am a busy realtor and they make it so easy to go online and book their services at any time of the day or night. The work they produce is always of a very high quality and I am proud to display their pictures and virtual tours on all my listings. Their printed material is top notch as well.
Real Estate Agent
...I've ordered products and services from all of their categories and have been satisfied every time. If I ever have a question or concern I can easily call or message my assigned account executive and receive outstanding support every time...
Real Estate Agent
...I've been using them for all of my photography and videography needs for a year and a bit now. They are very talented, creative, professional, and most importantly fast. Their online ordering website is very helpful as well. It's as easy as ordering off Amazon...
Real Estate Agent
Frequently Asked Questions
Does the property square footage include the basement?
If the basement is not being photographed then you do not have to include it in the size of the property when ordering online.
IMPORTANT NOTE: If the wrong property sq ft size is ordered the client will be charged additionally or reimbursed so the property size selected when ordering online reflects the real size of the property. We reserve the right to purchase a Mpac report from TREB in the event of a dispute and if the property is in fact larger than the client specified the client will be invoiced for the cost of the Mpac report.
Which room do you shoot? All? Some?
We are more than happy to take more pictures beyond the standard list below, such as unique home features etc. Just let the photographer know onsite or in the Additional Requests/Information section of our online booking form.
• Exterior front (multiple shots)
• Exterior Front door/ walkway
• Front Foyer
• Living room (multiple shots)
• Dining room (multiple shots)
• Kitchen (multiple shots)
• Office (multiple shots)
• Stairs to the second floor (If possible)
• All Bedrooms (multiple shots)
• Walk-in closets
• All Bathrooms (multiple shots)
• Backyard (multiple shots)
• Finished basement (multiple shots)
• Any additional main living spaces or selling features
We will not take shots of the following room unless otherwise asked. Unfinished rooms, unfinished basement, cold cellar, furnace room, linen closet, small bedroom closets, inside shed, inside the garage.
What if I want to cancel the appointment?
How can I prepare for the appointment?
We do make every effort in helping to prepare our clients for special scenarios. However, if we are there past the allotted time and we haven’t begun shooting, we will need to rebook the appointment and you will be charged our doorstep cancellation fee to cover our photographer's time.
Do you work with lockboxes?
What do I have to prepare for a condo appointment?
You must have a way for us to access the property: lockbox, buzzer, agent on-site, or seller.
We are not legally allowed to pick up or travel with the property keys.
I want a second building on the property photographed as well?
Your upcoming listing's primary residence is 2200 sq ft. The property also has a 1000 sq ft pool house that you would like us to photograph.
2200 sq ft + 1000 sq ft = 3200 total sqft.
When booking online you would select 3000-4000 sq ft for the property size so that it reflects both the primary residence and the pool house.
IMPORTANT NOTE: If the wrong property sq ft size is ordered the client will be charged additionally or reimbursed so the property size selected when ordering online reflects the real size of the property. We reserve the right to purchase a Mpac property report in the event of a dispute and if the property is in fact larger than specified. The client will also be invoiced for the cost of the Mpac report.
See our terms and conditions for more details.
What do I order if my listing is bigger than 10,000 sq ft?
How will I receive my order?
If you are having issues navigating the drive please reach out to our customer support.
What if the weather is bad?
Contact us for more information.